Call center and customer care
Customer satisfaction as always been one of our key principals. At our main office we have 5 receiving counters working at the same time and a call center with 3 operators. We are using AVAYA digital center with call handling function that allows us to have a 95% call answering rate.
We ensure hotline services including the possibility of brand addressed phone number and e-mail address. For business customers our separated receiving area and specialized colleagues make sure that we do not waste our partners’ precious time.
Our clients can check the status of the repair of their unit in our web-based system that provides an accurate, real-time information. Additionally, when repair is finished and the product is ready to be shipped or to be picked up the client receives an email and an SMS (text message) notification about it. This solution improves customer satisfaction, quality and efficiency as well.
We ensure hotline services including the possibility of brand addressed phone number and e-mail address. For business customers our separated receiving area and specialized colleagues make sure that we do not waste our partners’ precious time.
Our clients can check the status of the repair of their unit in our web-based system that provides an accurate, real-time information. Additionally, when repair is finished and the product is ready to be shipped or to be picked up the client receives an email and an SMS (text message) notification about it. This solution improves customer satisfaction, quality and efficiency as well.
